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DISCO HOME > Customer Satisfaction > Building Emergency Procedures > Customer support system in an emergency

Customer Satisfaction


Customer support system in an emergency

The DISCO head office is located in Tokyo, and our manufacturing sites are located in Hiroshima and Nagano. Using this advantage, if the head office, which is the center of customer support, suffers a disaster, the aforementioned manufacturing sites and the domestic sales offices, such as the Osaka and Sendai branch offices, are prepared to perform customer support in lieu of the head office. In addition, if one of the sales offices or manufacturing sites across six areas in Japan suffers a disaster, the head office and other affiliate offices are prepared to support customers. DISCO has adopted a system that prioritizes emergency repairs for customers in disaster areas by reallocating customer engineers from all of our sites. The DISCO head office is also able to support Taiwan and other regions in Asia with a similarly high possibility of experiencing major earthquakes.

Given that misinformation is a major concern in emergency situations, DISCO believes that it is important to promptly convey accurate information to customers and continually provide the latest information regarding any damage to stakeholders through the DISCO website.
In addition, DISCO publicizes emergency contact points has made preparations to minimize any impact on customers.


Japan USA Asia Europe

Normal Point of Contact

Emergency Contact Point
(if normal contact point is not possible)

  • Tokyo Head Office
  • Global Sales Department
  • Osaka Branch Office
  • Phone: 81-6-6390-0388 Fax: 81-6-6302-0258
  • Kyushu Branch Office
  • Phone: 81-96-289-1000 Fax: 81-96-289-1200
  • Sendai Branch Office
  • Phone: 81-22-262-3345 Fax: 81-22-262-3346
  • Osaka Branch Office
  • Kyushu Branch Office
  • Sendai Branch Office
  • Tokyo Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1000 Fax: 81-3-4590-1001
  • Kure Plant
  • Kuwabata Plant
  • Phone: 81-823-77-1010 Fax: 81-823-77-1067
  • Tokyo Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1000 Fax: 81-3-4590-1001
  • Kuwabata Plant
  • Kure Plant
  • Phone: 81-823-72-2211 Fax: 81-823-72-0059
  • Tokyo Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1000 Fax: 81-3-4590-1001
  • Chino Plant
  • Tokyo Head Office
  • Global Sales Department
  • Phone: 81-3-4590-1000 Fax: 81-3-4590-1001
  • Tokyo Head Office
  • Training Center
  • Kure Plant
  • Phone: 81-823-72-2211 Fax: 81-823-72-0059
Customer Satisfaction

ISO9001

Personal Information Protection Policy
User Agreement
Use of the DISCO Corporate Name
Guarantee policy for customer using DISCO Products
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