January 9, 2015
Notice regarding a change in the support framework for the Taiwan region
We would like to announce that starting April 1st, 2015, support for all of our customers in the Taiwan region will be unified and provided by our affiliate in Taiwan, DISCO HI-TEC TAIWAN CO., LTD (hereafter DHT).
Currently in the Taiwan region, with the exception of certain customers, service is provided through our agent. However, as the technical needs of the Taiwan market grow in sophistication and variety, the need for us to change our support framework to enable us to provide more effective and speedy service has grown. On the other hand, many of customers have also asked for a way to do business with DISCO directly. In response, we have been building a framework which will make all of this possible.
Therefore, as of April 1st, 2015, sales, test cuts, and the different aspects of after sales support, including inventory of precision processing tools, consumables, and spare parts, and all support until delivery will be provided directly by DHT.
DHT sales representatives will be in touch with our customers who are currently working with us or with our agent directly at a later date.
These changes will provide an additional level of value-added service to our customers, and we look forward to continue working with you for many years to come.
DISCO HI-TEC TAIWAN CO., LTD. Click here for access
Branches: Hsinchu, Taichung, Tainan, and Kaohsiung
DISCO HI-TEC TAIWAN CO., LTD.
Phone: 886-2-2913-8877 Fax: 886-2-2913-2525