USA

Audit & Compliance Supervisor

Join in 2007

Why did you choose to work at DISCO Hi-Tec America, Inc.?

When I first found out about DISCO through a hiring agency, the main thing that caught my eye was ending work at 4PM on Friday. However, by the first and second week, what really made me want to stay was the people. And I have stayed since because of the people and the company values. DISCO employees really care about each other. Our upper management also promotes an open door culture throughout the company, which promotes relationship building between all of us. DISCO America also encourages work life balance; just because you stay late, that does not mean you are working more.

What aspect of your current work is challenging, yet brings you fulfillment?

In Order Management, we oversee the entire process of all of DISCO America’s orders from when it is received, entered, ordered, to when it is shipped, invoiced, and collected.
Working in the Order Management team means that we do not directly work on machines or their applications, so sometimes keeping up with the technology may be a little challenging. However, taking the time to learn about this helps us with our own jobs: because we ship parts, we need to know what we are selling and working with. Even if it is not directly hands on with the machines, it is fulfilling knowing we still have hands on impact on the machines in a different way, helping with internal and external coordination.
Lots of our work is also interacting with customers and finding the balance between our own boundaries and our customers’ need, which can be challenging. But we are able to build very cool relationships with our customers and work together to solve issues, which is very fulfilling.

What is "work" to you?

Work to me is doing something meaningful and of value. For me, this looks like being of value to our customers: being able to help our customers resolve problems when they are in a pinch and being someone that they can come to and rely on. It is nice to have a relationship with customers where they have faith and trust in me. At DISCO America, we are able to see direct results from our work, and see how our own work directly contributes to the whole picture of the company. This allows us to really see the value of what we do.

What does a normal work day look like for you?

My workdays are a mix of emails, calls, meetings, research files, and working with customers. We help our customers with many things, including managing their inventories, checking the status and usage of their orders and tools, helping with invoicing, and more. We also work on special projects with different teams, such as the headquarters in Japan, to work on making everyone’s work easier and more efficient.
I spend a majority of my time working with and helping our different DISCO America offices. As I also work on our accounts receivable tasks, I make sure to block 2 to 3 hours a day to focus on following up on invoices, reaching out to customers and suppliers, and making sure that everything is going well. Some of my time is also spent on looking at and planning the upcoming months for the shipping and receiving of our capital equipment. All of the work in our department looks 2-3 weeks ahead, as most tasks don’t have immediate results.

What is DISCO Hi-Tec America, Inc.'s work environment like?

It’s awesome! Everyone is busy, but the work environment here is still very relaxed, and everyone is totally approachable and so willing to help each other out. I have never been anywhere where management and employees are so open. Especially since everyone’s work is related to each other and we see our work in the big picture, there is always something in common to talk about, even if it is about internal corporate activities like MBO and PIM. There is an emphasis on quality of relationships and having dialogues with other employees here. If you want to talk to someone, even if they are busy, they will put things down for a chat. We all got stuff to do, but still care about each other. DISCO America employees are totally chill. We work together, but we are not just coworkers; lots of us also bond over shared interests or do stuff together outside of work.

How do you collaborate with other departments/teams?

I collaborate with other departments and teams every day. From having meetings with employees from the different offices, to having internal corporate activities, there are many opportunities to interact with others not just in my own team.